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ING introduces Digital Mandate Service for online payments

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ING would become the first bank in the Netherlands to launch the Digital Mandate Service (in Dutch) for its customers the following Monday. Companies and government bodies could use it to let their customers pay online reliably and easily with a digital direct debit mandate. As the new payment method was based on an interbank standard established by Currence (in Dutch), other banks would also be able to offer it in due course.

Person views and operates an online payment or verification page on a tablet at a desk, with a form with control elements visible.

Direct debit mandates and verification were still often handled on paper and by post. With the new banking service, launched under the name Digital Mandate Service, companies and institutions banking with ING could offer this reliable digital mandate method on their websites for both recurring and one-off direct debits. The mandate and verification were completed online through the bank, so a paper mandate was no longer required.

Piet Mallekoote, director of the Dutch Payments Association, welcomed the new payment method: “The Digital Mandate Service is a valuable addition to existing ways of arranging matters online. It meets the wishes of many businesses and consumers to be able to arrange direct debit mandates digitally in a secure, easy and fast way.”

Read ING’s full press release about the Digital Mandate Service for online payments (in Dutch).

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