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Growing number of people are satisfied with handling their daily banking affairs

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People who have difficulty with banking matters are less satisfied with the way they manage their daily banking than the average Dutch person. In recent years, banks have expanded their services specifically to help these people. More people have come to appreciate the support from their bank. This is one of the findings of the third Accessible Banking Monitor (in Dutch)(opens in new window) , conducted on behalf of Dutch banks and advocacy groups that are jointly committed to the Accessible Banking program.

Higher satisfaction ratings

People who handle most (but not all) of their banking affairs by themselves have become particularly more positive about the assistance they receive from their bank. This group makes up half of the surveyed group of “people who do not bank independently.” In 2025, they gave their satisfaction a rating of 7.8 on average, up from 7.3 previously. These people are now about as satisfied as the average Dutch person.

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