Instant Payments

General Information

  1. What are Instant Payments?

    Instant Payments are payments whereby the payment amount is credited immediately to the account of the beneficiary, resulting in access to the funds for the beneficiary within seconds, any time of the day (24/7), any day of the year (also on weekends and public holidays), regardless of where the bank account is held. It concerns payments in euros for SEPA countries.

  2. Will all Payment Service Providers/banks in the Netherlands offer Instant Payments?

    Participation by banks in the Instant Payments infrastructure is voluntary. The major banks in the Netherlands are actively participating in the development of the Instant Payments infrastructure and are committed to offer Instant Payments services to their customers from the start. It is expected that in due time most of the payment service providers will follow suit and offer Instant Payments to their customers.

    Banks in other SEPA countries will also start offering Instant Payments to their customers. In some non-euro countries, banks are already offering Instant Payments.

  3. Will all payments migrate to Instant Payments?

    Single Instant Payment transfers offered via mobile devices and internet banking will be first to be processed as Instant Payments. There are no other agreements in place. It concerns payments in Euro between Payment Service Providers in the Netherlands and (more and more) to other SEPA-countries, between participating Payment Service Providers.

  4. Do I as customer have a choice in selecting an Instant Payment or a payment based on the current standard?

    No, the Dutch Payment Service Providers which are currently participating  have agreed to offer Instant Payments via mobile devices and internet banking. These will be first processed as Instant Payments.

    If the bank of the originator or the beneficiary does not participate, the payment will be processed on the same day of the next business day.

  5. What will happen with other payment products (besides Mobile and Internet Payments)?

    If it is considered advantageous, other payment products can also be offered as Instant Payments. Practice will show whether this will indeed be the case.
    There are no plans to phase out the current infrastructure in favor of the Instant Payments infrastructure.

  6. Do Instant Payments have an impact on point of sale terminal transactions?

    No, (contactless) point of sale terminal transactions continue to work as we are used to.

Information about Payments

  1. Is the transaction speed (<5 seconds) (technically) achievable?

    Based on internal investigations and non-euro market references from countries where Instant (or Real Time) Payments are already live, the speed of at most 5 seconds is realistic and achievable.

  2. Will there be costs of Instant Payments?

    Each individual Payment Service Provider will determine whether, and if so, what fee(s) they intend to charge for Instant Payments.

  3. Will there be a maximum amount per payment?

    No, there is no maximum amount for Instant Payments in the Netherlands. Instant Payments should be able to support all payment types. The Dutch community has therefore decided not to introduce any transactional amount limits.

    The individual Payment Service Providers define for their products or channels if a maximum amount is applicable (for instance Mobile Instant Payments).

    Europe has introduced a maximum amount per payment. Instant Payments to or from outside the Netherlands have an amount limit of EUR 15.000,-.

  4. What about safety and reliability?

    Safety and reliability of Instant Payments must comply to the same high standards as is with current SEPA credit transfers.

  5. Will the IBAN Name check also be applicable for Instant Payments?

    Yes, the Payment Service Provider will apply the IBAN Name Check when entering the payment information. Therefore it makes no difference whether it is a normal or an Instant Payment.

  6. Can I recall an Instant Payment?

    Similar to current practice, the Payment Service Provider decides on the conditions and criteria for the provided payment services, inclusive of whether a payment instruction can be cancelled or recalled. This will not change with the introduction of Instant Payments.

    A payment (and thus also an Instant Payment) is final if it has been completed and correctly credited on the account of the beneficiary.

  7. What will happen if an Instant Payment is not (directly) successful?

    That depends on the kind of payment and the underlying cause. Situations in which an Instant Payment is not (directly) successful, are usually the same as with current transfers. It is up to the Payment Service Provider how to handle these further and communicate this to its customers.

  8. Will the payer get an instant confirmation that the beneficiary has indeed received the money?

    In some situations such a confirmation is possible. Every single Payment Service Provider decides if and how the confirmation will be passed on.


  1. What were the recent activities?

    Since the MOB meeting in May 2015 the Dutch Payments Association, in close collaboration with the Dutch Central Bank (DNB), has worked out a more detailed design of Instant Payments both from a functional (customer) perspective as well as from a technical perspective (clearing and settlement).

    In the second half of 2016 the requirements as drafted by the Dutch program have been reviewed and amended based on the available European (EPC) SEPA Inst rulebook and implementation guidelines. The latest version can be obtained by sending us an e-mail. At the same time the Payment Service Providers started the (re)build of their systems and selected their suppliers.

  2. When will the Instant Payments be available?

    The next period will be marked by continuing to build all infrastructure components. As of mid-2018 interbank tests are performed, after which a joint pilot will start early 2019. As of May 2019 the roll-out of Instant Payments in the Netherlands will take place.


  1. Is this new development in the Netherlands aligned with the European developments?

    The Dutch Payments Association participates directly and actively in the development and maintenance standards within the European Payments Council (EPC). This also includes Instant Payments.

  2. Where can I find which countries and Payment Service Providers participate in Instant Payments?

    The EPC registers which Payment Service Providers in which countries are offering Instant Payments conform the European standard. The list of participants is available on the website of the EPC as ‘Register of Participants’.

    It is expected that some Payment Service Providers will participate directly from the start while others will join in 2019, 2020 or possibly even later.

  3. How does the Dutch Instant Payments program relate to other European initiatives?

    Most of the Instant Payments initiatives within Europe identified so far aim to add a new payment type to the portfolio, predominantly servicing P2P segment. The Netherlands has however the ambition to introduce Instant Payments as the new standard for all (single) payments, regardless of amount or market segment.

    All those SEPA banks/countries who intend to participate, will comply with or migrate to the EPC standard for Instant Payments.


  1. Is there any additional information available?

    For company specific questions, please contact your Bank or Payment Service Provider.

  2. What about the crediting of funds and the interest calculation?

    For payments processed as Instant Payments, there will no longer be a difference between a working and a non-working day. The amount payed will be credited directly and instantly available for the beneficiary. Instant Payments will also comply to all applicable terms and regulations (Payment Service Directive and any other legislation, rules and regulations).

  3. Do I have to change my administration as a consequence of the introduction of Instant Payments?

    Instant Payments in itself will not change much in the way a business customer receives reconciliation information. Your Payment Service Provider can inform you further on this topic.

    Please be informed that Instant Payments will introduce paying and receiving payments on non-working days. This might require some adjustments for your administration and/or your terms of delivery.

    Also Instant Payments will open opportunities for new on-line/real-time services. If you want to benefit from these new possibilities a redesign of your business processes might be necessary.

  4. Can I also use Instant Payments for payments to/from my blocked (tax) account?

    Yes that will be possible.

  5. When can I expect the first incoming Instant Payments?

    During the pilot period, starting in January 2019, there will already be Instant Payments transactions. Private customers and business users can receive incoming payments before May 1st 2019 (in Q1) real time and 24/7. This is the same as incoming payments between two accounts at the same bank. Please, keep this in mind!

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