{"id":5221,"date":"2026-06-18T09:00:00","date_gmt":"2026-06-18T07:00:00","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?p=5221"},"modified":"2026-06-18T11:16:26","modified_gmt":"2026-06-18T09:16:26","slug":"growing-number-satisfied-banking","status":"publish","type":"post","link":"https:\/\/www.betaalvereniging.nl\/en\/news\/growing-number-satisfied-banking\/","title":{"rendered":"Growing number of people are satisfied with handling their daily banking affairs"},"content":{"rendered":"\n<p class=\"has-intro-font-size\"><strong>People who have difficulty with banking matters are less satisfied with the way they manage their daily banking than the average Dutch person. In recent years, banks have expanded their services specifically to help these people. More people have come to appreciate the support from their bank. This is one of the findings of the <a href=\"https:\/\/toegankelijkbankieren.nl\/2026\/06\/18\/steeds-meer-mensen-tevreden-over-regelen-bankzaken\/\" target=\"_blank\" rel=\"noreferrer noopener\">third Accessible Banking Monitor (in Dutch)<span class=\"sr-only\">(opens in new window)<\/span> <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a>, conducted on behalf of Dutch banks and advocacy groups that are jointly committed to the Accessible Banking program.<\/strong><\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"542\" src=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2026\/06\/Titelblad-Monitor-TB-2026-1024x542.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2026\/06\/Titelblad-Monitor-TB-2026-1024x542.png 1024w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2026\/06\/Titelblad-Monitor-TB-2026-300x159.png 300w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2026\/06\/Titelblad-Monitor-TB-2026-768x406.png 768w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2026\/06\/Titelblad-Monitor-TB-2026.png 1246w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-higher-satisfaction-ratings\">Higher satisfaction ratings<\/h3>\n\n\n\n<p>People who handle most (but not all) of their banking affairs by themselves have become particularly more positive about the assistance they receive from their bank. This group makes up half of the surveyed group of \u201cpeople who do not bank independently.\u201d In 2025, they gave their satisfaction a rating of 7.8 on average, up from 7.3 previously. These people are now about as satisfied as the average Dutch person.<\/p>\n\n\n\n\t<div data-name=\"acf\/buttons\" class=\"mt-4 lg:mt-6\" >\n\t\t\n\t\t<ul class=\"flex flex-wrap gap-2 md:gap-6\">\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n<a\n\tdata-variant=\"primary\"\n\tdata-size=\"default\"\n\tclass=\"group inline-flex justify-center items-center gap-2 cursor-pointer text-sm md:text-md transition-[background,border-color,color] font-bold px-4 md:px-5 min-w-[52px] md:min-w-[60px] min-h-[52px] md:min-h-[60px] border-2 border-base-500 rounded-full bg-base-500 text-mint-500 underline-fade-in hocus:bg-mint-500 hocus:border-mint-500 hocus:text-base-500\"\n\n\t\n\t\t\thref=\"https&#x3A;&#x2F;&#x2F;toegankelijkbankieren.nl&#x2F;2026&#x2F;06&#x2F;18&#x2F;steeds-meer-mensen-tevreden-over-regelen-bankzaken&#x2F;\"\n\t\n\t\t\ttarget=\"_blank\" rel=\"noopener\"\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t>\n\t\n\t\t\t<span data-button-text>\n\t\t\tRead the full article and report (in Dutch)&#8230;\n\n\t\t\t\t\t\t\t<span class=\"sr-only\">Opent in een nieuw venster<\/span>\n\t\t\t\t\t<\/span>\n\t\n\t\t\t\t\t\t<span class=\" flex items-center justify-center w-[1em] h-[1em] icon \" aria-hidden=\"true\">\n\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg>\n\t\t<\/span>\n\n\t\t\t\n\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>People who have difficulty with banking matters are less satisfied with the way they manage their daily banking than the average Dutch person. In recent years, banks have expanded their services specifically to help these people. More people have come to appreciate the support from their bank. This is one of the findings of the [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":5222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"categories":[20,23],"btv_subject_tax":[15],"class_list":["post-5221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-publication","btv_subject_tax-payments-for-all"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin  - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Growing number of people are satisfied with handling their daily banking affairs - Dutch Payments Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betaalvereniging.nl\/en\/news\/growing-number-satisfied-banking\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Growing number of people are satisfied with handling their daily banking affairs\" \/>\n<meta property=\"og:description\" content=\"People who have difficulty with banking matters are less satisfied with the way they manage their daily banking than the average Dutch person. In recent years, banks have expanded their services specifically to help these people. More people have come to appreciate the support from their bank. 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