{"id":5187,"date":"2026-06-04T08:00:00","date_gmt":"2026-06-04T06:00:00","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?p=5187"},"modified":"2026-06-11T11:55:35","modified_gmt":"2026-06-11T09:55:35","slug":"six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures","status":"publish","type":"post","link":"https:\/\/www.betaalvereniging.nl\/en\/news\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\/","title":{"rendered":"Six out of ten retail business owners say they are prepared for card payments failures"},"content":{"rendered":"\n<p class=\"has-intro-font-size\"><strong><strong>Of nearly 500 retail locations surveyed, 62% report having been affected by one or more card payments failures in the past year. Nearly half of the affected merchants cite a (local) telecom or internet outage as the cause. Other major causes they mention are malfunctioning POS terminals (15%) and (local) power outages (12%). This is evident from a <\/strong><a href=\"https:\/\/www.betaalvereniging.nl\/wp-content\/uploads\/2026\/06\/Eindrapport-gebruik-digitale-terugvalopties-1-meting.pdf\"><strong>study by research firm Panteia among Dutch retail outlets<\/strong><\/a><strong> (in Dutch), commissioned by the Dutch Payments Association. Meanwhile, 61% of the surveyed retail business owners have taken one or more measures to circumvent a potential card payments failure.<\/strong><\/strong><\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"336\" height=\"276\" src=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/d532fb8a-23a1-4ec3-9311-188b5ad08c54.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Sombere winkelier kijkt door ruit naar buiten onder bord \u2018Gesloten\u2019, met een gele memo \u2018PIN storing\u2019 die wijst op uitval van pinbetalingen.\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/d532fb8a-23a1-4ec3-9311-188b5ad08c54.jpg 336w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/d532fb8a-23a1-4ec3-9311-188b5ad08c54-300x246.jpg 300w\" sizes=\"auto, (max-width: 336px) 100vw, 336px\" \/><\/figure>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-backup-data-connection-and-payment-terminal\">Backup data connection and payment terminal<\/h3>\n\n\n\n<p>Over the past year, there was one nation wide debit card payments failure during which less than half of all debit card payments failed for one hour. Small-scale (local) malfunctions occur much more frequently. According to the Panteia study, the most common measures taken against debit card payments failures are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a fixed data connection with a mobile connection as a fallback option;<\/li>\n\n\n\n<li>a mobile backup payment terminal with a battery as a fallback option;<\/li>\n\n\n\n<li>a service contract for the payment terminal (e.g., with rapid emergency replacement).<\/li>\n<\/ul>\n\n\n\n<p>In the first half-hour of a card payments failure, three-quarters of the merchants surveyed ask customers to pay in cash, just as in 2022. Meanwhile, an increasing number of merchants also offer cashless alternative payment methods as soon as a card payments failure occurs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>40% offer a mobile request-to-pay (21% in 2022);<\/li>\n\n\n\n<li>40% offer payment via an account-to-account instant transfer (21% in 2022);<\/li>\n\n\n\n<li>14% have a mobile backup payment terminal with a battery (6% in 2022).<\/li>\n<\/ul>\n\n\n\n<p>There are significant differences among various types of retail locations. For example, account-to-account transfers during a card payments failure are common at quiet stores that process relatively large amounts (49%) and at stores that deliver on order, such as interior design stores (69%).<\/p>\n\n\n\n<p>Due to increased geopolitical unrest around the world, two-thirds of study participants say they feel more digitally vulnerable than in 2022. At the same time, two-thirds also say they are unfamiliar with recent recommendations for improving resilience against digital malfunctions and outages. Partly for this reason, the ongoing <a href=\"https:\/\/www.denkvooruit.nl\/bereid-je-voor\/voor-ondernemers-en-organisaties\">\u201cThink Ahead\u201d campaign <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a> <strong>(Denk Vooruit in Dutch)<\/strong> is bringing these recommendations to the attention of merchants and organizations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Of nearly 500 retail locations surveyed, 62% report having been affected by one or more card payments failures in the past year. Nearly half of the affected merchants cite a (local) telecom or internet outage as the cause. Other major causes they mention are malfunctioning POS terminals (15%) and (local) power outages (12%). This is [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":1043,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"categories":[20,23],"btv_subject_tax":[5,16,18],"class_list":["post-5187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-publication","btv_subject_tax-availability-and-disruptions","btv_subject_tax-card-payments","btv_subject_tax-recieving-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin  - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Six out of ten retail business owners say they are prepared for card payments failures - Dutch Payments Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betaalvereniging.nl\/en\/news\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Six out of ten retail business owners say they are prepared for card payments failures\" \/>\n<meta property=\"og:description\" content=\"Of nearly 500 retail locations surveyed, 62% report having been affected by one or more card payments failures in the past year. Nearly half of the affected merchants cite a (local) telecom or internet outage as the cause. Other major causes they mention are malfunctioning POS terminals (15%) and (local) power outages (12%). This is [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.betaalvereniging.nl\/en\/news\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\/\" \/>\n<meta property=\"og:site_name\" content=\"Dutch Payments Association\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-04T06:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T09:55:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/d532fb8a-23a1-4ec3-9311-188b5ad08c54.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"336\" \/>\n\t<meta property=\"og:image:height\" content=\"276\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Berend Jan Beugel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@NLbetalen\" \/>\n<meta name=\"twitter:site\" content=\"@NLbetalen\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Berend Jan Beugel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\\\/\"},\"author\":{\"name\":\"Berend Jan Beugel\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/#\\\/schema\\\/person\\\/06b794954ac0c4629c27f286d6db3bff\"},\"headline\":\"Six out of ten retail business owners say they are prepared for card payments failures\",\"datePublished\":\"2026-06-04T06:00:00+00:00\",\"dateModified\":\"2026-06-11T09:55:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\\\/\"},\"wordCount\":371,\"image\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/09\\\/d532fb8a-23a1-4ec3-9311-188b5ad08c54.jpg\",\"articleSection\":[\"News\",\"Publication\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\\\/\",\"url\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/six-out-of-ten-retail-business-owners-say-they-are-prepared-for-card-payments-failures\\\/\",\"name\":\"Six out of ten retail business owners say they are prepared for card payments failures - 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