{"id":4244,"date":"2025-10-06T10:05:57","date_gmt":"2025-10-06T08:05:57","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?p=4244"},"modified":"2026-03-05T08:31:01","modified_gmt":"2026-03-05T07:31:01","slug":"banks-week-accessibility","status":"publish","type":"post","link":"https:\/\/www.betaalvereniging.nl\/en\/news\/banks-week-accessibility\/","title":{"rendered":"Accessibility Week: this is what banks are doing for accessibility"},"content":{"rendered":"\n\n

Dutch banks are at the forefront of accessible digital services and products in the Netherlands. They have to be, because the average Dutch person uses a service or product from their bank every day, for instance to pay for something, check statements or save money. New EU legislation should ensure that everyone can use public digital services. Banks have already made many improvements in the run-up to that legislation and continue to do so.<\/strong><\/p>\n\n\n\n\n\n

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\"Ouder<\/figure>\n\n\n\n\n

Recent improvements at banks<\/h2>\n\n\n\n\n\n

The EU Accessibility Act(opens in new window)<\/span> <\/path><\/svg><\/span><\/a> was introduced in June 2025 (the European Accessibility Act<\/em>). Prior to that introduction, Dutch banks have already greatly improved the accessibility of their digital services and products(opens in new window)<\/span> <\/path><\/svg><\/span><\/a>, for example for the blind and visually impaired and people with reduced manual dexterity. In the coming years, the banks will continue to work hard to continuously improve accessibility.<\/p>\n\n\n\n\n\n

Simple and understandable language<\/h2>\n\n\n\n\n\n

Every bank has an “Accessibility Statement” on its website, in simple and understandable language, with clear improvement points and target dates. Says Wietske Kamsma, quartermaster of Alliantie Digitaal Samenleven(opens in new window)<\/span> <\/path><\/svg><\/span><\/a>: “Dutch banks address their customers in plain language and directly show what solutions they offer for people who have difficulties with digital services. Other organisations often limit themselves to explaining the law or a list of technical improvements. Compliments to the banks. Service providers in other sectors can learn a lot from them.”<\/p>\n\n\n\n\n\n

Here are some of the many changes banks have made:<\/p>\n\n\n\n\n\n