{"id":2366,"date":"2014-04-08T00:00:00","date_gmt":"2014-04-07T22:00:00","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?p=2366"},"modified":"2026-08-07T03:22:08","modified_gmt":"2026-08-07T01:22:08","slug":"get-your-money-back-by-debit-card","status":"publish","type":"post","link":"https:\/\/www.betaalvereniging.nl\/en\/news\/get-your-money-back-by-debit-card\/","title":{"rendered":"Not satisfied? Get your money back by debit card"},"content":{"rendered":"\n<p class=\"has-intro-font-size wp-block-paragraph\">Customers returning an item to a shop can now have the purchase amount refunded to their bank account through the payment terminal. This is possible at shops offering Rabobank\u2019s Retourpinnen debit card refund service. Fashion retailer Score is the first to offer the reverse debit card transaction at all 80 of its locations. The service works with every debit card, regardless of the customer\u2019s bank.<\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"516\" height=\"528\" src=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2014\/04\/Foto_Retourpinnen-Score-betaalautomaat.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"payment terminal (PIN terminal) with green screen confirming a refund: \u201cREFUND TOTAL \u20ac33.95 OK?\u201d, with a \u201cReturn PIN\u201d sign in the background.\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2014\/04\/Foto_Retourpinnen-Score-betaalautomaat.jpg 516w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2014\/04\/Foto_Retourpinnen-Score-betaalautomaat-293x300.jpg 293w\" sizes=\"auto, (max-width: 516px) 100vw, 516px\" \/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">Rabobank is the first bank ready to offer Retourpinnen to businesses. ABN AMRO and ING will also introduce the service for businesses in 2014. \u201cRetourpinnen meets a long-standing request from the retail sector,\u201d says Fred van Pouderoijen, Business Payments Manager at Rabobank. \u201cIt is more efficient and secure for the business, but certainly also for the consumer. More and more customers prefer not to receive cash when they return an item or recover a deposit.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dutch banks are introducing Retourpinnen at the request of retailers. Tom Ponjee, Secretary for Payments at the Dutch Retail Council, says: \u201cRetourpinnen makes debit cards even easier for customers to use. It also means we need less change in the till, improving security for the retailer, employees and customers.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers returning items they have already paid for insert their card into the payment terminal, after which the retailer initiates the refund. Once the instruction has been accepted, the customer receives a signed refund receipt as proof. The amount is credited to the customer\u2019s account on the next working day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Retourpinnen works with all debit cards, but only for purchases that were also paid for by card. Cash payments, gift cards, store credit vouchers, iDEAL payments and Chipknip payments are not eligible. Businesses do not need a new payment terminal and can apply for Retourpinnen through their bank.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Score, a men\u2019s jeans retailer, is the first chain to have software enabling Retourpinnen through its payment terminals. Olaf Zwijnenburg, Commercial Director of Score Group, says: \u201cRetourpinnen fits perfectly with the customer-focused service we offer at Score. We never make things difficult, give our customers genuine attention and always offer our male audience excellent service. By offering Retourpinnen, we can keep less cash in our shops while still giving customers an optimal choice.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cScore is an innovative retailer. We were ahead of the curve when we installed our Score Connect Spots, integrating our successful score.nl webshop into all 80 physical shops. By offering Retourpinnen, Score is once again at the forefront of the latest developments in customer service.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rabobank and fashion retailer Score introduce Retourpinnen, allowing customers to receive refunds for debit card purchases directly into their bank accounts.<\/p>\n","protected":false},"author":5,"featured_media":2368,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"categories":[20],"btv_subject_tax":[16],"class_list":["post-2366","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","btv_subject_tax-card-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin  - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Not satisfied? Get your money back by debit card - Dutch Payments Association<\/title>\n<meta name=\"description\" content=\"Verken de nieuwe service retourpinnen op 80 locaties. Eenvoudig retourneren met een snellere terugbetaling via de pin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betaalvereniging.nl\/en\/news\/get-your-money-back-by-debit-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Not satisfied? Get your money back by debit card\" \/>\n<meta property=\"og:description\" content=\"Verken de nieuwe service retourpinnen op 80 locaties. 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