{"id":1142,"date":"2022-04-28T21:30:00","date_gmt":"2022-04-28T19:30:00","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?p=1142"},"modified":"2026-08-06T20:35:33","modified_gmt":"2026-08-06T18:35:33","slug":"payments-remain-more-digital-after-pandemic","status":"publish","type":"post","link":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/","title":{"rendered":"Payments remain more digital after the pandemic"},"content":{"rendered":"\n

Payments in the Netherlands became even more digital in 2021, largely as a result of COVID-19 measures and restrictions. Digital payments and banking are easier and faster for many people, including some people with mental or physical impairments. Others find them more difficult and need support. Keeping everyday payments available, within reach and accessible to everyone was therefore a key priority in 2021, the Dutch Payments Association writes in its 2021 annual report<\/a>.<\/p>\n\n\n

\"Cover<\/figure>\n\n\n

At the point of sale, we increasingly pay contactlessly and more often by smartphone. Eight out of ten payments at the point of sale are now electronic, using a debit card or smartphone. Almost nine out of ten debit card payments are contactless, without inserting the card into the terminal. One in four debit card payments is now even made without a physical card, predominantly by smartphone.<\/p>\n\n\n\n

Since the start of the COVID-19 pandemic, the share of cash payments at the point of sale has fallen to one in five. It is not expected to return to its pre-pandemic level, even though almost all COVID-19 restrictions have now been lifted.<\/p>\n\n\n\n

We order and pay online much more often: online spending through webshops increased from 27% of total retail spending in 2020 to 31% in 2021. Credit transfers are made almost entirely through online or mobile banking, and mobile payment requests are increasingly used to pay friends and acquaintances. Consumers make an average of almost 3 million credit transfers per day, more than half through mobile banking.<\/p>\n\n\n\n

Available and accessible payments<\/h2>\n\n\n\n

In light of these developments, the Dutch Payments Association and its members devoted considerable attention in 2021 to the availability and accessibility of payment services<\/a>. Gijs Boudewijn, acting managing director of the Dutch Payments Association, said: \u201cOver the past reporting year, our members expanded the information and support available for digital payment services.\u201d<\/p>\n\n\n\n

Several initiatives were launched in 2021 to keep cash available, within reach and affordable. These recently led the Dutch Payments Association and the major banks to sign De Nederlandsche Bank\u2019s Cash Covenant. The covenant was concluded between 23 stakeholder organisations, including consumer and retail organisations.<\/p>\n\n\n\n

Gijs Boudewijn: \u201cFurther improving the availability, reachability and accessibility of increasingly digital payments with our members and stakeholders remains a priority for the Dutch Payments Association. That is why our annual conference for members and stakeholders in May is entitled \u2018All digital?<\/em>\u2019; digitalisation presents both opportunities and challenges in ensuring that no one is left behind.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Payments in the Netherlands became even more digital in 2021, while keeping everyday payment services available and accessible remained a key priority.<\/p>\n","protected":false},"author":7,"featured_media":1143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"categories":[37,20,22],"btv_subject_tax":[10,17,15],"class_list":["post-1142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-annual-report","category-news","category-press-release","btv_subject_tax-digital-identity","btv_subject_tax-online-payments","btv_subject_tax-payments-for-all"],"acf":[],"yoast_head":"\nJaarverslag voor 2021: Betalen in een Nieuwe Tijd - Dutch Payments Association<\/title>\n<meta name=\"description\" content=\"Ontdek de belangrijkste inzichten in het jaarverslag voor 2021 over de groei van contactloos en digitaal betalen in Nederland.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payments remain more digital after the pandemic\" \/>\n<meta property=\"og:description\" content=\"Ontdek de belangrijkste inzichten in het jaarverslag voor 2021 over de groei van contactloos en digitaal betalen in Nederland.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"Dutch Payments Association\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-28T19:30:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-06T18:35:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2339\" \/>\n\t<meta property=\"og:image:height\" content=\"1654\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@NLbetalen\" \/>\n<meta name=\"twitter:site\" content=\"@NLbetalen\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Payments remain more digital after the pandemic\",\"datePublished\":\"2022-04-28T19:30:00+00:00\",\"dateModified\":\"2026-08-06T18:35:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/\"},\"wordCount\":404,\"image\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/09\\\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png\",\"articleSection\":[\"Annual report\",\"News\",\"Press release\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/\",\"url\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/\",\"name\":\"Jaarverslag voor 2021: Betalen in een Nieuwe Tijd - Dutch Payments Association\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/09\\\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png\",\"datePublished\":\"2022-04-28T19:30:00+00:00\",\"dateModified\":\"2026-08-06T18:35:33+00:00\",\"author\":{\"@id\":\"\"},\"description\":\"Ontdek de belangrijkste inzichten in het jaarverslag voor 2021 over de groei van contactloos en digitaal betalen in Nederland.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/09\\\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png\",\"contentUrl\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/09\\\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png\",\"width\":2339,\"height\":1654,\"caption\":\"Cover of the 2021 Annual Report of the Dutch Payments Association with abstract shapes and calm color areas in a modern, business style.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/payments-remain-more-digital-after-pandemic\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Payments remain more digital after the pandemic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/\",\"name\":\"Dutch Payments Association\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\\\/\\\/www.betaalvereniging.nl\\\/en\\\/news\\\/author\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Jaarverslag voor 2021: Betalen in een Nieuwe Tijd - Dutch Payments Association","description":"Ontdek de belangrijkste inzichten in het jaarverslag voor 2021 over de groei van contactloos en digitaal betalen in Nederland.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/","og_locale":"en_US","og_type":"article","og_title":"Payments remain more digital after the pandemic","og_description":"Ontdek de belangrijkste inzichten in het jaarverslag voor 2021 over de groei van contactloos en digitaal betalen in Nederland.","og_url":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/","og_site_name":"Dutch Payments Association","article_published_time":"2022-04-28T19:30:00+00:00","article_modified_time":"2026-08-06T18:35:33+00:00","og_image":[{"width":2339,"height":1654,"url":"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_creator":"@NLbetalen","twitter_site":"@NLbetalen","twitter_misc":{"Written by":"","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#article","isPartOf":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/"},"author":{"name":"","@id":""},"headline":"Payments remain more digital after the pandemic","datePublished":"2022-04-28T19:30:00+00:00","dateModified":"2026-08-06T18:35:33+00:00","mainEntityOfPage":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/"},"wordCount":404,"image":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png","articleSection":["Annual report","News","Press release"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/","url":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/","name":"Jaarverslag voor 2021: Betalen in een Nieuwe Tijd - Dutch Payments Association","isPartOf":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#primaryimage"},"image":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png","datePublished":"2022-04-28T19:30:00+00:00","dateModified":"2026-08-06T18:35:33+00:00","author":{"@id":""},"description":"Ontdek de belangrijkste inzichten in het jaarverslag voor 2021 over de groei van contactloos en digitaal betalen in Nederland.","breadcrumb":{"@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#primaryimage","url":"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png","contentUrl":"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/09\/Jaarverslag-Betaalvereniging-Nederland-2021-voorkant.png","width":2339,"height":1654,"caption":"Cover of the 2021 Annual Report of the Dutch Payments Association with abstract shapes and calm color areas in a modern, business style."},{"@type":"BreadcrumbList","@id":"https:\/\/www.betaalvereniging.nl\/en\/news\/payments-remain-more-digital-after-pandemic\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.betaalvereniging.nl\/en\/"},{"@type":"ListItem","position":2,"name":"Payments remain more digital after the pandemic"}]},{"@type":"WebSite","@id":"https:\/\/www.betaalvereniging.nl\/en\/#website","url":"https:\/\/www.betaalvereniging.nl\/en\/","name":"Dutch Payments Association","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.betaalvereniging.nl\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"","url":"https:\/\/www.betaalvereniging.nl\/en\/news\/author\/"}]}},"_links":{"self":[{"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/posts\/1142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/comments?post=1142"}],"version-history":[{"count":4,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/posts\/1142\/revisions"}],"predecessor-version":[{"id":5505,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/posts\/1142\/revisions\/5505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/media\/1143"}],"wp:attachment":[{"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/media?parent=1142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/categories?post=1142"},{"taxonomy":"btv_subject_tax","embeddable":true,"href":"https:\/\/www.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/btv_subject_tax?post=1142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}