{"id":2659,"date":"2025-10-10T16:58:09","date_gmt":"2025-10-10T14:58:09","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?post_type=btv_wiki&#038;p=2659"},"modified":"2026-02-26T11:09:22","modified_gmt":"2026-02-26T10:09:22","slug":"payment-terminals","status":"publish","type":"btv_wiki","link":"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/","title":{"rendered":"Payment terminals"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-paying-with-a-pos-terminal\">Paying with a POS terminal<\/h2>\n\n\n\n<p>Almost all debit card transactions these days are <a href=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/tap-to-pay\/\" type=\"btv_wiki\" id=\"2552\">contactless<\/a>, and a large part of these are done <strong>without a PIN code<\/strong>. For consumers, this means holding the <a href=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-cards\/\">debit card<\/a> or <a href=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/mobile-payments\/\">mobile phone<\/a> briefly at the machine (&#8220;tapping&#8221;) and &#8211; if necessary &#8211; entering the PIN code.<\/p>\n\n\n\n<p>With contactless payment, you hold the payment card or phone against the vending machine&#8217;s contactless NFC<em>(Near Field Communication<\/em>) card reader.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When using a <strong>debit card<\/strong>, the payment terminal may ask you to tap in the PIN code on the machine after tapping.<\/li>\n\n\n\n<li>When using a <strong>mobile phone<\/strong>, you either tap in the PIN on the phone, or use your fingerprint or facial recognition on your phone.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-types-of-payment-terminals\">Types of payment terminals<\/h2>\n\n\n\n<p>Traditional POS terminals have a screen, card reader and separate number keys. However, more and more <strong>SoftPOS terminals<\/strong> are emerging: mobile phones or tablets used as payment terminals. Because these devices are not specifically designed as payment terminals, their use can sometimes raise questions &#8211; for example, when you have to enter the PIN on a touch screen or hold your payment card against the bottom of the device.  <\/p>\n\n\n\n<p>To ensure a smooth payment experience, guidelines have been established for the use of SoftPOS terminals. All payment terminals in the EU, including SoftPOS terminals, are properly inspected and certified. The payment service providers in the EU that can connect POS terminals for entrepreneurs to the card payment chain are licensed and supervised to do so. They only connect certified vending machines.<\/p>\n\n\n\n\t<div data-name=\"acf\/buttons\" class=\"mt-4 lg:mt-6\" >\n\t\t\n\t\t<ul class=\"flex flex-wrap gap-2 md:gap-6\">\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n<a\n\tdata-variant=\"primary\"\n\tdata-size=\"default\"\n\tclass=\"group inline-flex justify-center items-center gap-2 cursor-pointer text-sm md:text-md transition-[background,border-color,color] font-bold px-4 md:px-5 min-w-[52px] md:min-w-[60px] min-h-[52px] md:min-h-[60px] border-2 border-base-500 rounded-full bg-base-500 text-mint-500 underline-fade-in hocus:bg-mint-500 hocus:border-mint-500 hocus:text-base-500\"\n\n\t\n\t\t\thref=\"https&#x3A;&#x2F;&#x2F;www.betaalvereniging.nl&#x2F;wp-content&#x2F;uploads&#x2F;2026&#x2F;01&#x2F;Richtlijnen-voor-gebruik-van-een-SoftPOS-terminal.pdf\"\n\t\n\t\t\ttarget=\"_blank\" rel=\"noopener\"\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t>\n\t\n\t\t\t<span data-button-text>\n\t\t\tGuidelines for using SoftPOS terminals (in Dutch)\n\n\t\t\t\t\t\t\t<span class=\"sr-only\">Opent in een nieuw venster<\/span>\n\t\t\t\t\t<\/span>\n\t\n\t\t\t\t\t\t<span class=\" flex items-center justify-center w-[1em] h-[1em] icon \" aria-hidden=\"true\">\n\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M212.48,136.49l-82.06,82a60,60,0,0,1-84.85-84.88l98.16-97.89a40,40,0,0,1,56.56,56.59l-.17.16-95.8,92.22a12,12,0,1,1-16.64-17.3l95.71-92.12a16,16,0,0,0-22.7-22.56L62.53,150.57a36,36,0,0,0,50.93,50.91l82.06-82a12,12,0,0,1,17,17Z\"><\/path><\/svg>\n\t\t<\/span>\n\n\t\t\t\n\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-european-accessibility-act-and-accessibility\"><em>European Accessibility Act<\/em> and accessibility<\/h2>\n\n\n\n<p>Since <strong>July 2025<\/strong>, payment terminals must comply with the requirements of the <strong><em><a href=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/payments-for-all\/european-accessibility-act\/\" type=\"btv_wiki\" id=\"3100\">European Accessibility Act<\/a><\/em> (EAA)<\/strong>. This ensures that people with disabilities can also pay properly and safely with their debit cards or smartphones.<\/p>\n\n\n\n<p>The main requirements are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information must be perceptible via at least <strong>two different senses<\/strong> (e.g. eyes and ears).<\/li>\n\n\n\n<li>The <strong>contrast of the screen<\/strong> must be adjustable.<\/li>\n\n\n\n<li>The vending machine should provide feedback with sound and vibration.<\/li>\n\n\n\n<li>People with disabilities should be given <strong>sufficient time<\/strong> to react when the automaton requests it.<\/li>\n<\/ul>\n\n\n\n<p>With touch screens, entering the PIN code is particularly challenging. The device must use sound and vibration to give feedback to the user when they press a digit or button on the screen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-perspective\">Perspective<\/h2>\n\n\n\n<p>New generations of payment terminals, such as SoftPOS terminals, can deliver a different payment experience. Retailers and banks can avoid confusion and promote <a href=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/payments-for-all\/accessibility-and-inclusion\/\" type=\"link\" id=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/payments-for-all\/accessibility-and-inclusion\/\">accessibility<\/a> with proper consumer education.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are more than half a million POS terminals at business owners in the Netherlands. These POS terminals allow accepting debit card payments. Because there are many different types of POS terminals, this page explains how the operation works from the consumer&#8217;s perspective.<\/p>\n","protected":false},"featured_media":2209,"parent":18,"menu_order":0,"template":"","meta":{"_acf_changed":true,"editor_notices":[]},"btv_subject_tax":[16],"class_list":["post-2659","btv_wiki","type-btv_wiki","status-publish","has-post-thumbnail","hentry","btv_subject_tax-card-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin  - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Payment terminals - Dutch Payments Association<\/title>\n<meta name=\"description\" content=\"Payment terminals enable contactless debit and mobile payments, including SoftPOS and EAA accessibility requirements.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment terminals\" \/>\n<meta property=\"og:description\" content=\"Payment terminals enable contactless debit and mobile payments, including SoftPOS and EAA accessibility requirements.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/\" \/>\n<meta property=\"og:site_name\" content=\"Dutch Payments Association\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T10:09:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Contactloos-betalen-met-betaalpas-tvc.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"425\" \/>\n\t<meta property=\"og:image:height\" content=\"315\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@NLbetalen\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/\",\"url\":\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/\",\"name\":\"Payment terminals - Dutch Payments Association\",\"isPartOf\":{\"@id\":\"https:\/\/www.betaalvereniging.nl\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Contactloos-betalen-met-betaalpas-tvc.jpg\",\"datePublished\":\"2025-10-10T14:58:09+00:00\",\"dateModified\":\"2026-02-26T10:09:22+00:00\",\"description\":\"Payment terminals enable contactless debit and mobile payments, including SoftPOS and EAA accessibility requirements.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/card-payments\/payment-terminals\/#primaryimage\",\"url\":\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Contactloos-betalen-met-betaalpas-tvc.jpg\",\"contentUrl\":\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Contactloos-betalen-met-betaalpas-tvc.jpg\",\"width\":425,\"height\":315,\"caption\":\"Hand houdt betaalpas tegen pinterminal voor contactloze betaling; 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