{"id":2380,"date":"2025-10-10T14:44:33","date_gmt":"2025-10-10T12:44:33","guid":{"rendered":"https:\/\/www.betaalvereniging.nl\/en\/?post_type=btv_wiki&#038;p=2380"},"modified":"2026-03-31T15:02:10","modified_gmt":"2026-03-31T13:02:10","slug":"is-my-bank-available-online","status":"publish","type":"btv_wiki","link":"https:\/\/www.betaalvereniging.nl\/en\/knowledge-base\/availability-and-disruptions\/is-my-bank-available-online\/","title":{"rendered":"Is my bank available online?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-monthly-availability-by-bank\">Monthly availability by bank<\/h2>\n\n\n\n<p>Banks carry out maintenance on systems at night. Reporting on the availability of internet banking and mobile banking therefore only covers<em>prime time<\/em>hours between 7am and 1am:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Prime time<\/em> on work and Saturdays: from 7am to 1am<\/li>\n\n\n\n<li><em>Prime time<\/em> on Sundays and public holidays: from 8 a.m. to 1 a.m.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-availability-online-banking-by-bank\">Availability online banking by bank<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"664\" src=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-IB-1024x664.png\" alt=\"Lijngrafiek met de titel \u201cBeschikbaarheid internetbankieren 2024\u20132025\u201d die per maand (oktober t\/m oktober) de beschikbaarheid in procenten toont voor ABN AMRO, ING, Rabobank, SNS Bank, ASN, Regiobank en Triodos. De meeste banken zitten vrijwel continu rond 99,8\u2013100%, met enkele duidelijke tijdelijke dips, onder andere bij Rabobank en Triodos in het voorjaar.\" class=\"wp-image-2381\" srcset=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-IB-1024x664.png 1024w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-IB-300x195.png 300w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-IB-768x498.png 768w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-IB-1536x997.png 1536w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-IB-2048x1329.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-availability-mobile-banking-by-bank\">Availability mobile banking by bank<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"666\" src=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-MB-1024x666.png\" alt=\"Lijngrafiek met de titel \u201cBeschikbaarheid mobiel bankieren 2024\u20132025\u201d die per maand (oktober t\/m oktober) de beschikbaarheid in procenten toont voor ABN AMRO, ING, Rabobank, SNS Bank, ASN, Regiobank en Triodos. Alle lijnen liggen rond 99,5\u2013100%, met enkele kleine dips bij afzonderlijke banken.\" class=\"wp-image-2382\" srcset=\"https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-MB-1024x666.png 1024w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-MB-300x195.png 300w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-MB-768x499.png 768w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-MB-1536x999.png 1536w, https:\/\/www.betaalvereniging.nl\/en\/wp-content\/uploads\/sites\/4\/2025\/10\/Beschikbaarheid-MB-2048x1332.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n\t<div data-name=\"acf\/table\" >\n\t\t\t\t\t<h3 class=\"mb-4 text-lg font-normal md:text-xl lg:text-2xl\">Total availability per quarter<\/h3>\n\t\t\t\t<div class=\"max-w-full overflow-x-auto focus:ring-1\">\n\t\t\t<table class=\"min-w-full overflow-hidden text-base-500 table-auto\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<thead class=\"bg-ocean-100\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<tr class=\"even:bg-ocean-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"row\"\n\t\t\t\t\t\t\t\t\tclass=\"px-3 py-3.5 text-left text-md font-bold border border-ocean-300\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"col\" class=\"px-3 first:pl-4 first:pr-3 py-3.5 text-left text-md font-bold border border-ocean-300\">Online banking<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"col\" class=\"px-3 first:pl-4 first:pr-3 py-3.5 text-left text-md font-bold border border-ocean-300\">Mobile banking<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/thead>\n\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<tr class=\"even:bg-ocean-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"row\"\n\t\t\t\t\t\t\t\t\tclass=\"px-3 py-3.5 text-left text-md font-bold border border-ocean-300\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\tQ4 2025\n\n\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,90%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,95%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<tr class=\"even:bg-ocean-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"row\"\n\t\t\t\t\t\t\t\t\tclass=\"px-3 py-3.5 text-left text-md font-bold border border-ocean-300\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\tQ3 2025\n\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,86%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,86%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<tr class=\"even:bg-ocean-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"row\"\n\t\t\t\t\t\t\t\t\tclass=\"px-3 py-3.5 text-left text-md font-bold border border-ocean-300\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\tQ2 2025\n\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,83%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,78%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<tr class=\"even:bg-ocean-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th scope=\"row\"\n\t\t\t\t\t\t\t\t\tclass=\"px-3 py-3.5 text-left text-md font-bold border border-ocean-300\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\tQ1 2025\n\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,95%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"px-3 py-4 border text-md whitespace-nowrap border-ocean-300\">\n\t\t\t\t\t\t\t\t\t99,95%\n\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/tbody>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<\/table>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-banks\">Banks<\/h2>\n\n\n\n<p>The following banks publish their own availability for internet banking, mobile banking and other online banking services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.abnamro.nl\/nl\/prive\/internet-en-mobiel\/storingen\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">Availability ABN AMRO<span class=\"sr-only\">(opens in new window)<\/span> <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.asnbank.nl\/service-en-contact\/alle-contactmogelijkheden\/onderhoud-en-storingen.html\" target=\"_blank\" rel=\"noreferrer noopener\">Availability ASN Bank<span class=\"sr-only\">(opens in new window)<\/span> <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ing.nl\/particulier\/klantenservice\/beschikbaarheid\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">Availability ING<span class=\"sr-only\">(opens in new window)<\/span> <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rabobank.nl\/particulieren\/storing\/beschikbaarheid\/\" target=\"_blank\" rel=\"noreferrer noopener\">Availability Rabobank<span class=\"sr-only\">(opens in new window)<\/span> <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.triodos.nl\/nl\/beschikbaarheid-dienstverlening\/\" target=\"_blank\" rel=\"noreferrer noopener\">Availability Triodos Bank<span class=\"sr-only\">(opens in new window)<\/span> <span class=\"icon inline-block ml-1 w-[0.875em]\" aria-hidden=\"true\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M228,104a12,12,0,0,1-24,0V69l-59.51,59.51a12,12,0,0,1-17-17L187,52H152a12,12,0,0,1,0-24h64a12,12,0,0,1,12,12Zm-44,24a12,12,0,0,0-12,12v64H52V84h64a12,12,0,0,0,0-24H48A20,20,0,0,0,28,80V208a20,20,0,0,0,20,20H176a20,20,0,0,0,20-20V140A12,12,0,0,0,184,128Z\"><\/path><\/svg><\/span><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-payment-chain-in-the-netherlands-safe-and-reliable\">Payment chain in the Netherlands, safe and reliable<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n<div data-component=\"oembed\" class=\"relative\" data-module=\"oembed\" data-source=\"consent_embed_vimeo\" data-type=\"video\" data-cookiebot=\"1\" data-disable-notice=\"1\">\n\t\t<a\n\t\thref=\"#embed-skip-69df6b03ca1a8\"\n\t\tdata-component=\"skip-link\"\n\t\tclass=\"text-lg underline sr-only focus:not-sr-only focus:absolute focus:p-4 focus:z-50 bg-neutral-50 hover:no-underline border-neutral-800 text-neutral-800\"\n\t>\n\t\tSkip enclosed content from Vimeo\n\t<\/a>\n\t<div data-oembed=\"content\">\n\t\t<div data-oembed=\"placeholder\" class=\"p-8 text-center bg-neutral-200\">\n\t\t\t<p class=\"max-w-lg mx-auto mb-7\" id=\"embed-cookie-69df6b03ca1a6\">This content is available after accepting the marketing cookies.<\/p>\n\t\t\t<div class=\"flex flex-wrap justify-center gap-2\">\n\t\t\t\t\n\n\n\n<button\n\tdata-variant=\"secondary\"\n\tdata-size=\"default\"\n\tclass=\"group inline-flex justify-center items-center gap-2 cursor-pointer text-sm md:text-md transition-[background,border-color,color] font-bold px-4 md:px-5 min-w-[52px] md:min-w-[60px] min-h-[52px] md:min-h-[60px] border-2 border-amber-400 rounded-full bg-amber-400 text-neutral-900 underline-fade-in hocus:bg-transparent hocus:border-indigo-600 hocus:text-indigo-600 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group-focus-visible:translate-x-2 flex items-center justify-center w-[1em] h-[1em] icon \" aria-hidden=\"true\">\n\t\t\t<svg aria-hidden=\"true\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M21.3105 10.9395L21.4141 11.0537C21.8942 11.6429 21.8596 12.5115 21.3105 13.0605L13.5 20.8711L11.3789 18.75L16.6289 13.5H2.25V10.5H16.6289L11.3789 5.25L13.5 3.12891L21.3105 10.9395Z\" fill=\"currentColor\"\/>\n<\/svg>\n\n\t\t<\/span>\n\n\t\t\t\n\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<template>\n\t\t\t\t\t<div data-component=\"oembed-video\" data-oembed=\"video\" class=\"cursor-pointer aspect-video\">\n\t\t\t<img decoding=\"async\" data-oembed=\"thumbnail\" class=\"absolute object-cover w-full h-full\" src=\"https:\/\/i.vimeocdn.com\/video\/559629807-d297a4e18f6b9b7289dcc94d8aa4350fff044e2de97662e32a79a27c5c9361ae-d_640?region=us\" alt=\"\" loading=\"lazy\">\n\t\t<div class=\"w-full h-full iframe:absolute 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