- Betaalvereniging Nederland
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- Availability mobile and internet bankingSubmenu
The availability of internet and mobile banking depends on IT systems, their maintenance and any malfunctions
Historical availability
Banks provide periodically information to the Payment Society of the Netherlands about the availability of their systems for internet and mobile banking. That data is merged and reported on this page as a national average.
Maintenance
Banks perform maintenance on systems at night. Therefore, the reporting on the availability of internet and mobile banking only refers to "primetime" hours. These are all hours except between 1:00 AM and 7:00 AM or 8:00 AM in the morning.
- Primetime on work and Saturdays: from 7:00 to 1:00
- Primetime on Sundays and public holidays: 08:00 to 1:00
Quarterly
Internetbankieren | Mobiel bankieren | |
---|---|---|
Q4 2023 | 99,90% | 99,87% |
Q3 2023 | 99,81% | 99,77% |
Q2 2023 | 99,68% | 99,70% |
Q1 2023 | 99,66% | 99,49% |
Availability internet banking
Availability mobile banking
Banks
The following banks publish their own availability for internet banking, mobile banking and other online banking services (in Dutch):
- Availability ABN AMRO
- Availability ING
- Availability Rabobank
- Availability SNS
- Availability ASN Bank
- Availability RegioBank
- Availability Triodos Bank
Visit our factsheet for more information about availability of payment chains (in English):