The availability of internet and mobile banking depends on IT systems, their maintenance and any malfunctions

To provide insight into the current availability of internet and mobile banking, the Netherlands Payment Society developed a dashboard. On the dashboard, the current availability of both online banking (desktop or laptop banking) and mobile banking (bank-based app on smartphone or tablet) is shown to the participating consumer banks.

To availability internet and mobile banking
 

Historical availability

Banks provide periodically information to the Payment Society of the Netherlands about the availability of their systems for internet and mobile banking. That data is merged and reported on this page as a national average.

Maintenance

Banks perform maintenance on systems at night. Therefore, the reporting on the availability of internet and mobile banking only refers to "primetime" hours. These are all hours except between 1:00 AM and 7:00 AM or 8:00 AM in the morning.

  • Primetime on work and Saturdays: from 7:00 to 1:00
  • Primetime on Sundays and public holidays: 08:00 to 1:00

Quarterly

  Internet banking Mobile banking
Q4  2017 99,75% 99,73%
Q3  2017 99,87% 99,87%
Q2  2017 99,87% 99,87%
Q1  2017 99,81% 99,86%
Q4  2016 99,68% 99,67%

Availability internet banking

Beschikbaarheid internetbankieren

Availability mobile banking

Beschikbaarheid-MB

Banks

The following banks publish their own availability for internet banking, mobile banking and other online banking services (in Dutch):

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